McCullough NAPA Auto Care

The auto suspension system is critical for proper steering, stopping, and stability. It is what connects your wheels to your vehicle, controls handling, and delivers a smooth ride. The suspension system is made of many different parts, which can become worn down over time. 

When you need suspension repair or replacement in Chamblee, Georgia, contact McCullough NAPA Auto Care to diagnose and troubleshoot any problems with your suspension and steering system.

Auto Suspension System Repair Replacement

Schedule Your Auto Suspension Repair Service in Chamblee, Georgia

Your suspension has a lot of joints and pivot points that allow your wheels to move up and down over bumps and turn as you steer. These parts include ball joints, tie rod ends, the pitman, idler arms, and the control arm bushing, and they will wear out over time. When a joint or other part is worn out, the suspension parts don’t fit together as tight as they should. Handling and steering will have a loose feel, and you may hear strange noises. Your tires will also wear unevenly as they bounce off-kilter down the road.

McCullough NAPA Car Care is a family-owned auto repair shop in Chamblee, Georgia. Our ASE Certified technicians are equipped with the knowledge and technology to properly inspect your vehicle for signs of suspension problems, including uneven tire wear, excessive play in suspension components, and other visible damage. 

Schedule your suspension repair or replacement service in Chamblee, Georgia, below!

Signs Your Vehicle Needs Suspension Repair or Replacement

Shocks and struts are part of a vehicle’s suspension system and help to stabilize movements. Shocks and struts also provide control when you turn, accelerate or ride on uneven surfaces. Shocks are individual components of the suspension system, while struts are a major structural component of the chassis and suspension system.

You may be wondering how to tell if your suspension system needs repair or if your shocks and struts need replacement. Here are 3 signs that your suspension system, shocks, and struts, need repair or replacement. 

1 – Vehicle Bounces As You Drive

A strut’s primary job is to control your vehicle’s body motion, which includes bouncing. Struts are designed to absorb the up-and-down, side-to-side movements associated with braking, turning, and driving on rough pavement. It is normal for struts to wear down over time. You may need to replace your struts if you notice a certain softness in how your car handles or if your vehicle is generally more bouncy than it once was. Pay extra attention to how your car’s front end handles going over bumps. Too much bounce is a sign you need to replace your struts.

2 – Clunking, Knocking, and Other Noises

When your car’s body moves uncontrollably, specific suspension components may come into contact with each other with more force than they’re designed to. This can lead to worn-out struts, excessive noise, and extra wear on your suspension system. If sounds like repeated clunking, knocking, or banging can be heard while your suspension is engaged, that is a sign you should replace your struts. Driving on a bad strut can damage other areas of the suspension system, so it’s crucial to replace bad struts as soon as you notice regular worrisome noises.

3 – Uneven, Worn-Out Tires

Bad struts won’t be able to keep your tires in constant contact with the road. This will make your car bounce or float as you drive, creating uneven wear patterns on the tread of your tires since they aren’t touching the ground one complete rotation at a time. If your tire tread shows spotty and inconsistent, rather than the wear around the entire perimeter of the tire, that indicates that your struts are failing.

McCullough NAPA Auto Care Proudly Serves

Serving Zip Codes:
30329, 30341, 30345, 30366, 31141, 39901

  • My experience was surprisingly excellent. I was greeted immediately before I could actually get out my car. Eric was professional and friendly. Eric Followed up with me has promised. I really like that Eric shares real honest timing/wait expectations.

    Andrea Townsend Avatar Andrea Townsend
    July 20, 2020

    I would normally recommend this business as I have been here a few times. I went there Friday for an oil change. However, I honestly didn't feel safe. They have signs that customers must wear a mask. There was only one employee wearing a mask themselves. All the others didn't have a mask on. I feel this is disrespectful to their customers. I understand it can be uncomfortable but it is essential during these times.

    Ashley Sprague Avatar Ashley Sprague
    January 11, 2021

    I live in Brookhaven and work in Duluth and pass dozens of auto repair shops on the route. I will forever go out of my way to go to McCullough. This is hands down the best repair shop I’ve ever been to. They are honest, kind, and treat each customer with the utmost respect. I’ll never take my cars anywhere else!

    Joshua Brown Avatar Joshua Brown
    February 18, 2020
  • This has to be the best shop in town! When I got my car fixed the last time, It drove live new. I've never been so happy to get my car fixed in my life. They were very friendly and honest. This will be my go to place from now on. Not too far from my house which is a huge plus but even if it were, I'd be game to making the trip. Thanks for being honest and giving great service!

    Davida Rose Avatar Davida Rose
    October 9, 2019

    McCullough has been my family's go-to mechanic for decades. Don't know what I would do without them - just a super-nice family that will take care of your cars. Their service is important to us because once we get a new car, we like to hold onto it for years (10-12). Highly recommend.

    Sam Avatar Sam
    December 3, 2021

    I do not know if I can type out all that I want to in this review but let me say this. WOW!! Being a single father with a busy schedule I cannot tell you enough how grateful I am for Eric and his team! I have been taking my vehicle to them for over 2 years now and I would not go anywhere else. The honesty, timing and keeping their word every single time is simply priceless! They have saved me so much grief because of my current situation. For all you single fathers out there...these guys got your back! I only have one vehicle and my son and I depend on it being in the best running shape possible. Eric and his team go out of there way EVERY-SINGLE-TIME. During these special times where its harder to get even the simplest things done, that has not slowed down this business. They still give 110% with every customer and are sympathetic to their customers unique situations. People, don't look any further for a shop that you can trust and count on. You will simply waste your time and find no better service in Atlanta. Eric, I want to thank you from the bottom of my heart for everything you and your guys do. Having open and honest communication with you is always a pleasure. Folks lets do our best to keep these guys busy!! They deserve everyone's business! A++++++

    Jacob Wiechmann Avatar Jacob Wiechmann
    April 29, 2020
  • Very respectful, honest, and professional. I was having issues with my headlights, and they fixed it for a reasonable price. They do a lot to ensure that you have a positive experience, and that you're not wasting your money on unnecessary parts or repairs. Top notch service, A+!

    Andrew Asher Avatar Andrew Asher
    July 30, 2021

    I’ve taken my cars here over the years and have been delighted w the team. They’re honest, professional, knowledgeable, and will shoot you straight. Prices are fair and they’ll tell you abt issues that may or will arise in the future and to keep that in mind for future reference. Overall an A

    Alex Cameron Avatar Alex Cameron
    August 26, 2020

    Am costumer at this shop for years and the service is good and they do great job

    yorxx king Avatar yorxx king
    July 19, 2020
  • We have been depending on McCullough's at least since 1997, when we purchased a home only a few blocks away, walking distance really. Had our emissions test a few days ago and want to acknowledge Jack, who completed the tests quickly. I asked him to determine why the backup camera was not in the proper position. It took a bit of time and ingenuity to get everything right. Thanks Jack, for the excellent service.

    Dennis Crow Avatar Dennis Crow
    November 21, 2021

    I had a check engine light on Saturday afternoon, ended up being an engine coil pack needing to be replaced. It was obviously super busy and I knew I would need to leave it until Monday to get looked at. Staff was very informative and communication was excellent. Got it looked at Monday and ordered necessary part to come in the next day. Went ahead and did the spark plugs as well since I was nearing 60k miles. Picked it up after lunch with no issues. Seems like they do really well with the small space provided and very busy area right off 285

    Jason Avatar Jason
    July 21, 2021

    Had experienced front tire damage hitting metal debris on I-285 just before Rosewll exit. Immediately exited on Roswell and saw NAPA sign and pulled in. Place was busy! But got attention immediately by Jeff service worker. Got tire off my car no waiting. Wow! Determined rim bent but tire still good. He could have sold me a new tire and i would have not known better. So appreciative. Then met with Eric McCullough and quickly arranged to have rim fixed. I decided on new tires for safety and were worn. Eric got me great deal on tires and had my car fixed SAME day. Eric runs a super customer-focused operation. Kudos! Bruce Fike

    Bruce Fike Avatar Bruce Fike
    August 1, 2020
  • My vehicle was on the verge of breaking down while I was in Sandy Springs for work last week (I live in a different town), and my boyfriend had determined that it was a problem with the alternator. He helped me find McCulloch Auto Care, which was right down the street. We'd noticed the good reviews, and we took a chance! The staff is super friendly, professional, and kind. They were able to confirm our suspicions about my car's specific issues, and took us as soon as they could. I was so impressed with their customer service. They really went above and beyond to meet my repair needs, had a fair price, and worked quickly to repair the issue. I almost wish I lived closer just so that I could have my car serviced here more often! Great family owned business.

    hannahinhd Avatar hannahinhd
    February 15, 2021

    I have an older vehicle so I see these folks more than my wallet likes. They are amazing, friendly, people that are a pleasure to work with. I can't recommend them enough.

    Reid Ramsay Avatar Reid Ramsay
    November 4, 2020

    They figured out the issue with my Pathfinder and made the repair quickly. Eric is very thorough and kept me up to date the entire time. This was my first time using them but I will use them again!

    Michael Meyer Avatar Michael Meyer
    October 21, 2021
  • This place is exactly the kind of service you come to expect. Great service, timely, and they never assume I don’t know what I’m talking about because I’m a girl.

    Susan James Avatar Susan James
    November 12, 2021

    Eric at McCullough has been taking care of my family's [multiple] cars for over 10 years now. A Volkswagen, a Nissan, and 2 Acuras: They've done minor repairs all the way to major transmission replacements. Eric is trustworthy, honest, and tells you what really needs to be done versus what can wait. Their prices seem reasonable (although in fairness I haven't been anywhere else recently b/c I'm so pleased with them), they are timely, and always communicate what the car needs in detail. I can't recommend these guys enough!

    Juliana Buttram Avatar Juliana Buttram
    September 19, 2019

    Eric and his staff were great and helpful. The pricing was fair, and they let us know every step of the way what was wrong and what needed to be changed.

    jcwolves . Avatar jcwolves .
    June 28, 2020
  • Got me in the same day and kept me up to date. Fixed what was needed and did not push any costly add ons like other places do. Feel like I can trust these guys.

    Jason Hall Avatar Jason Hall
    January 20, 2022

    Eric has been my service manager for years. He is always professional and easy to deal with. He goes out of his way to take care of your needs and makes accommodations to the customer when needed. They will ferry me and my car to and from their shop (I live within blocks) and I appreciate that very much. Everyone at McCullough is nice, friendly and helpful.

    Jan Murray Avatar Jan Murray
    May 2, 2021

    Brian and the team were fantastic with handling my issue. In fact they discovered a major error which occurred when I had my last oil change done at a quick oil change place, which turned out to be the cause of my issue. They took pics of it and wrote out an explanation for me to give to the previous oil chance place. Because of their extra effort, I am getting reimbursed for the error. I highly recommend Brian and the team!

    Scott Braswell Avatar Scott Braswell
    February 3, 2022
  • Great customer service! Eric and team did an awesome job coordinating their busy schedule with the schedule of my girlfriend and myself so that we would have a car during the work week and then trade off cars when the other was ready. They are extremely friendly and it felt like they had us as the customer in mind. Highly recommend!

    Andrew r Avatar Andrew r
    June 10, 2021

    I have used McCullough for maintenance on my prior vehicle and received great service. Recently I had to repair my front bumper - I received an estimate for repair services that was reasonable. The estimated turn around time was less days than other auto shops. The best part was, the staff (Graham) was accommodating with my schedule and the repair was completed as expected/on time. The work completed was great. I absolutely recommended McCullough for auto care services.

    Jessica Astrid George Avatar Jessica Astrid George
    February 23, 2021

    I really cannot count the number of times these brothers have taken care of me, my family and all our various vehicles. We have been loyal customers for more than 20 years! They have done everything we have needed on cars, trailers, used car evaluations for purchase, tank drops, and all the basics. They are very trustworthy and will give you a honest answer on everything and a reasonable estimate on what it will cost to resolve it. They are super busy, so plan to wait a day or two longer than you might somewhere else, but it is worth it!

    Ashley Marratt Avatar Ashley Marratt
    May 3, 2022
  • This place has fantastic service times and an extremely knowledgeable staff. First time I went was for an emergency tire change and it went even more smoothly than I would have ever thought possible. Definitely recommend for any/all vehicle maintenance.

    lee griner Avatar lee griner
    November 18, 2019

    This shop is the best. They did everything they could so I would have minimal time without my car such as having all parts ready before they scheduled the repair. They are super nice and no surprises on price. They opened up my bumper and found a part was damaged. They could have left it the way it and no one would have known but they were honest and did the right thing. I recommend 100%.

    Graham Reifert Avatar Graham Reifert
    July 24, 2019

    The absolute best of the best. I won’t go to anyone else. I’ve been using them 16 years and I’ll use them for 16 more. Eric is a delight!

    Carolyn Roberts Avatar Carolyn Roberts
    April 13, 2022
  • Overall, McCullough car repair has done an outstanding work on my car. They are professional, honest, reasonable with cost and does the work on time. Most especially, Eric and Wes, they are top notch and I am highly satisfied with the outstanding work on my car. I highly recommend this car repair shop to my family, friends and all over Atlanta. I am extremely happy and highly satisfied with my car repair as well as the car repair cost. Thank you for the outstanding work and the job well done.

    Jocelyn Dudley Avatar Jocelyn Dudley
    July 22, 2021

    A staff of gentlemen ready to answer every question with a smile and great knowledge. They not only gave me a good estimate but they completed the work a day early! I highly recommend McCullough NAPA Auto Care to you. You will not be disappointed by the care they put into your vehicle.

    Byung Ham Avatar Byung Ham
    March 13, 2020

    This is the best place you could possibly go to take care of your car! My family and I have been going here for over 15 years and we recommend them to everyone. Eric, Bryan, and Graham are the most trustworthy guys and truly care about their customers. We all love them and are so thankful we found them!!

    Rachel Walker Avatar Rachel Walker
    October 12, 2021

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