Lexus Engine Repair and Replacement

Just completed my first service with McCullough, and I am impressed. I have a CPO 2013 Lexus ES 350 which I have always taken to the dealership for service for the past 8 years. At 150K, I thought it was time to explore less expensive options and more convenient. I interacted with Harrison, who is a true professional and easy to communicate with. Rather than "just do the recommended service", he suggested an oil change and complimentary inspection and then determine what, if any, additional work might need to be done. There was a relatively small amount of additional work which made sense given the age and stage of my vehicle. Pricing was discussed up front and was fair. I live close so after dropping my car off, he and Daniel came to pick me up when the works was done. In this day and age of, as Clark Howard says, "non customer service", I have found McCullough to be the exception that proves Clark's rule. We will be doing more business with them and highly recommend. Adding this after another visit to McCullough NAPA in January 2025: This is my second experience with McCullough and this was just as good as the first one. Brought in my wife's car for an oil change and overall evaluation. Harrison advised we did not need on oil change...how about that, a car place advising what's in the best interest of the customer and not an opportunity to charge for another service. Harrison and team checked out the car and advised us on the vehicle, which will go a long way to our determining if we keep or trade in. The charge was fair and reasonable. We'll be back soon for a service on our other car. Keep up the good work McCullough! Went in for a third experience and Harrison was professional and helpful as always. He pointed out some items to be on the lookout for not pressuring for immediate action. Good to have a heads up for what might be coming down the road. Will back on 6 months, or mileage, for another oil change and tire rotation and overall "health" check.

Great service and very prompt! Will definitely pay another visit when we need a servicing!!!

Great guys and great place.

I highly recommend McCullough. They're always professional, helpful, reliable, and friendly.

Always great job and great people

Great company and people, great work, and reasonable prices. No surprises, and people who care.

another perfect visit! No drama oil change; no pressure to buy other services; in and out quickly on the Friday before a holiday week.

My 2012 Genesis needed a new battery, so I looked at various sources and found McCullough NAPA Auto Care reviews to be reassuring and helpful. I am very glad I went there. The lot is crammed with cars to be worked on or awaiting pickup after being serviced, but the gentleman directed me to park near the service doors after I explained my need. He immediately escorted me inside, I completed a work order, and he showed me to the waiting area. I'd say the work took maybe 30 minutes, and the service agent with whom I'd spoken on the phone about a battery, called me to the desk and handed me the keys, thanking me for coming in and directed me to my car waiting in front of the service area. Everyone was very professional, friendly, and careful to explain problems found in customer vehicles, as I overheard with several people who had come in while I was waiting. I would say, aside from friendly, honesty was my strongest impression of this family run business, and I will be back!

Harrison was great! he made the process so smooth and kept me updated and wasn’t flustered when I asked for extra updates and new information. In addition my car drives great now. Thank you.

They were very attentive, communicated very well and had great customer service

Ryan is a Godsend. Very hard working and thorough.

Always professional and accommodating.

Solid service and communication! Will return next time I need work on my car.

Ryan at Napa from the beginning was very helpful in letting me know what was going on with my car and even alerted me on an issue I thought was originally fixed from another shop. I appreciate the quick service and now my car runs great! I will be back for future services ☺️

Very honest people highly recommend!

Happy with everyone I’ve interacted, the repairs done, and how communicative they are. Highly recommend.

This was our first repair at McCullough NAPA Auto Repair. They came highly recommended by several neighbors on the Nextdoor app. We had an excellent experience and the price was very competitive. For example, our oil change is usually around $90. and it was around $75. Eric, the owner, called with a quote for the repairs and found an issue with the oil that could have damaged the engine. I was grateful for that and decided to let them do their multi-point inspection. They found a few small issues none of which were super expensive. Then Eric, the owner, called at every milestone of the repair. He was approachable yet professional and to the point. I was always informed on the progress of their work and the car was ready quickly. I would recommend

They've got a great system going! Very efficient with their work! It's the only place I'll bring my vehicle to!

Fair, honest, located the issue quickly and communicated everything with me. Will continue to go to them and would highly recommend.

Great communication, fair pricing. Will definitely use again!

I’ve come here twice before and was happy with the work. But when picking my car up on the third visit I learned that my bill was more than double the price that was initially quoted to me (+$2,800 instead of $1,300), which was a substantial difference for me. The shock of learning this when pulling out my wallet to pay at the front-desk was very embarrassing to say the least! They did a good job, but my advice if you bring your vehicle here is to make sure to learn more about your quoted price. In my case, when I asked the cost, I was quoted roughly $1,300 but apparently, as my bill would show, I was only quoted the cost of “parts”. If this distinction was make known to me then I would have made an informed decision based on the price of “labor” as well.

Graham was excellent to work with! Thank you!

Great service communication every time.

Ryan was great to work with. He kept me updated on my options and got two tires replaced quickly and for a very fair price.

Excellent service

I can’t say enough good things about McCullough Auto Care & Towing! From the moment I walked in, Ryan and his team was professional, courteous, and incredibly helpful. They went above and beyond to make sure I felt taken care of, and their service was both fast and reliable. Whether it’s towing or auto care, they are true experts who genuinely care about their customers. The pricing was fair, the communication was excellent, and the entire experience was stress-free. I highly recommend McCullough Auto Care & Towing for anyone needing top-notch service. They’ve earned my trust and a lifelong customer!

Was very pleased with the service on my car and the professional manner of Ryan and Eric! Very nice family business I would highly recommend McCollough NAPA Auto Care My vehicle was diagnosed and completed in a timely manner I will most definitely use this business in the future Thank you!